Terms & conditions

 Terms & Conditions

1. Contract Terms

The display of products in our online store does not constitute a legally binding offer, but a non-binding online catalog.
By clicking “Order and Pay”, you place a binding order for the products in your cart and agree to pay the amount displayed at checkout in accordance with these Terms and Conditions.

An order confirmation will be sent via email immediately after your order is placed. This does not constitute contract acceptance.
The contract becomes effective once we send a separate confirmation email or dispatch the goods within two business days.

2. Right of Withdrawal (14 Days)

According to EU law, you have the right to withdraw from this contract within 14 days, without providing a reason.
The withdrawal period begins on the day you, or a third party designated by you (other than the courier), receive the goods.

To exercise this right, please contact us with a clear declaration (via email or letter) at:
Knockout Store S.R.L.
Tel: +40 722 408 286
Email: office@knock-out.ro

To meet the deadline, it is sufficient to send the notice before the 14-day period expires.

3. Consequences of Withdrawal

If you withdraw from this contract:

  • We will refund all payments received from you, excluding delivery costs.

  • Refunds will be issued using the same payment method as the original transaction.

  • No additional fees will be applied.

  • We may withhold the refund until we receive the goods or proof of return.

  • Products must be returned via courier within 14 days of notifying us.

  • Return shipping costs are your responsibility.

  • You are only liable for diminished value resulting from handling beyond what is necessary to assess the nature, characteristics, and functionality of the goods.

4. Exceptions to Withdrawal

As per Article 16 of EU Directive 2011/83, the right of withdrawal does not apply to:

  • Goods made to the customer’s specifications (e.g. customized/personalized items)

  • Sealed goods not suitable for return for health or hygiene reasons, once unsealed (e.g. mouthguards, groin guards, masks)

5. Extended Return Guarantee (30 Days)

In addition to your legal right of withdrawal, we offer a 30-day return guarantee from the date of delivery.

Eligible items must be:

  • Unused, undamaged, and in original packaging

  • Not personalized and not hygiene-restricted items

Return Address:
Knockout Store S.R.L.
Calea Șagului 155, Timișoara, Timiș, 300517, Romania

This extended return right does not affect your statutory rights.

6. Shipping Terms

We deliver across Europe through trusted partners:

  • DHL Express

  • DPD Courier

Orders are usually dispatched the same business day.
Tracking information is provided via email upon shipment.

7. Warranty

If your goods arrive visibly damaged or defective, please notify us or the courier immediately.
Failure to report damage does not affect your legal rights.

You may request:

  • Repair or replacement

  • Price reduction or cancellation, where applicable

  • Compensation or reimbursement, if legally justified

8. Shipping Costs

  • Shipping costs range between €9 and €15, depending on the location.

  • Free shipping for orders over €100.

  • For orders that include a punching bag, a fixed shipping fee of €50 applies.

9. Payment Methods

We accept secure payments via:

  • Credit/Debit Card (Visa, MasterCard) through Stripe

  • PayPal

For customized orders, the payment may be processed immediately after checkout.

10. Prices

All prices are listed in EUR and include VAT.

11. Retention of Ownership

Goods remain the property of Knockout Store S.R.L. until full payment is received.

12. Contract Language & Order Storage

Contracts are concluded in English.
We do not store the order summary, but you can print it immediately after placing your order.

13. Online Communication

All contract-related communications may be carried out via email.

14. Dispute Resolution

We are not obligated and not willing to participate in consumer arbitration procedures.

15. Third-Party Links Disclaimer

Our website may contain links to external websites.
We assume no responsibility for third-party content and do not endorse it.

16. Photo Rights

All visual content and imagery are the property of Knockout Fightgear.
Use without written consent is strictly prohibited.

17. Company Details

Company Name: Knockout Store S.R.L.
VAT ID: RO41821100
Tel: +40 722 408 286
Email: asistenta@knock-out.ro
Location: Timișoara, Romania