Return Policy
🔁 Return & Exchange Policy
You can return or exchange any product, for any reason, within 30 days from the date the order was delivered to your location.
✅ Conditions for Return or Exchange
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Products must be unused, clean, undamaged, and returned in their original or equivalent packaging.
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Personalized and pre-order products are not eligible for return or exchange.
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For hygiene reasons, we cannot accept returns or exchanges for mouthguards, groin guards, or masks that have been unsealed or used.
📦 Return Shipping
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If you wish to return a product, you are responsible for shipping it back to us.
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Please make sure the item meets the return conditions mentioned above.
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Return shipping costs are your responsibility.
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Once we receive and inspect the item, we will issue a full product refund (excluding any shipping fees) within 14 business days.
Return Address:
Knockout Store SRL
Calea Șagului 155, Timișoara, Timiș, 300517, Romania
🔄 Exchanges
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If you request an exchange, you must return the original product at your own cost.
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Once we receive and approve the return, we will ship the replacement item.
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You will need to cover the delivery fee for the exchanged item.
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You may exchange for a product of higher or lower value – the price difference will be settled accordingly.
📩 How to Request a Return or Exchange
You can request a return or exchange through any of the following methods:
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Quick Return/Exchange Form – via your customer account (recommended)
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Phone: +40 722 408 286
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Email: asistenta@knock-out.ro
Please include your full name, phone number, email, or Order ID, and clearly indicate whether your request is for a return or an exchange.
Providing a reason is optional but appreciated.