Return Policy

🔁 Return & Exchange Policy

You can return or exchange any product, for any reason, within 30 days from the date the order was delivered to your location.


✅ Conditions for Return or Exchange

  • Products must be unused, clean, undamaged, and returned in their original or equivalent packaging.

  • Personalized and pre-order products are not eligible for return or exchange.

  • For hygiene reasons, we cannot accept returns or exchanges for mouthguards, groin guards, or masks that have been unsealed or used.


📦 Return Shipping

  • If you wish to return a product, you are responsible for shipping it back to us.

  • Please make sure the item meets the return conditions mentioned above.

  • Return shipping costs are your responsibility.

  • Once we receive and inspect the item, we will issue a full product refund (excluding any shipping fees) within 14 business days.

Return Address:
Knockout Store SRL
Calea Șagului 155, Timișoara, Timiș, 300517, Romania


🔄 Exchanges

  • If you request an exchange, you must return the original product at your own cost.

  • Once we receive and approve the return, we will ship the replacement item.

  • You will need to cover the delivery fee for the exchanged item.

  • You may exchange for a product of higher or lower value – the price difference will be settled accordingly.


📩 How to Request a Return or Exchange

You can request a return or exchange through any of the following methods:

  • Quick Return/Exchange Form – via your customer account (recommended)

  • Phone: +40 722 408 286

  • Email: asistenta@knock-out.ro

Please include your full name, phone number, email, or Order ID, and clearly indicate whether your request is for a return or an exchange.
Providing a reason is optional but appreciated.