IF YOU WANT TO EXCHANGE OR RETURN THE PRODUCT(S) PURCHASED FROM US, WE OFFER YOU SEVERAL WAYS TO DO IT:
- Directly from your account. (see Exchange/Return Request)
- Phone: +40722408286
- Email: email@example.com
- Quick Exchange/Return form
This form is the easiest and fastest way for you.
If you want to exchange/return a product, you can do it for free and have 30 days from the order's dispatch date.
The products will be returned in the original or equivalent packaging, they must not show signs of wear, unpleasant smell, scratches, etc.
Personalized products cannot be returned/exchanged.
Also, the products that were ordered in "Pre-order" cannot be returned, but only exchanged for another product of the same or greater value. Exception in the case of Magnifying Glass Mannequins that cannot be returned/exchanged.
For reasons of hygiene, we cannot change or cancel the counter value for: genital protection, dental prostheses and training, or fashion masks if they have been unpacked and used.
If you want the money back, we will transfer it to your bank account within a maximum of 14 days from the receipt of the products by us, under the conditions specified above.
If the product arrives damaged, we will bear the transport charges and exchange your product immediately.
We will send the courier to pick up the product/products from you 24-48 working hours after your request.
You can easily request an exchange with another more expensive or cheaper product; the price difference will be calculated later.
For more details see the Terms and Conditions page (Paragraph 4.)
In the "MESSAGE" section, please provide all the details related to the order and the reason for the return/exchange.
Example - The name under which the order was placed, e-mail. Order ID, phone number, first name, last name, and personal bank account for the refund.
Specify if the product is used and if you want to exchange or return it.